The operations + evidence + reporting layer for public workforce delivery
Turn AJC services into audit-ready, outcome-linked records—without forcing staff to stitch together case notes, spreadsheets, and end-of-month cleanups.
Evidence-Grade Services Across 3 Engagement Levels
Self-service
Structure and capture self-directed activity as program evidence
- Self-service job search activity logs (events, timestamps, job IDs, actions)
- Self-attestation + optional verification signals
- Auto-organize into participant timeline and cohort views
Facilitated self-help
Turn tool usage + workshops into standardized service records
- Workshop attendance, job club participation, module completion
- Tool-assisted milestones (resume review, LMI review)
- Templates that standardize what staff must capture
Staff-assisted service
Operate as the case ops spine for intensive services
- Assessment → counseling → ISP steps tracked as workflows
- Documentation checklists (eligibility, service justification)
- Case notes structured into reportable fields
WIOA / PIRL Delivery Through Turbine
Compliance without "retroactive reconstruction"—deliver services + maintain auditable records + produce PIRL-ready outputs.
| Requirement | Turbine Product | How It Works |
|---|---|---|
| Service event capture | VELA + Apprentage | Capture services as discrete, validated events (who/what/when/outcome) |
| Partner record trail | ReportingOps | Maintain consistent records across state, local, and provider partners |
| PIRL-aligned exports | ReportingOps | Generate summaries from live records instead of end-of-period data hunts |
| Wagner-Peyser ES catalog | KnowledgeOps + Pathways | Configurable service pathways with regional customization |
| Employer services | Apprentage | Recruitment support, technical services, job order tracking |
| UI referral tracking | Smart Notifications | Track UI-related service referrals as events with outcomes |
Special Program Support
Monitor Advocate System (MSFW)
- MSFW participant flagging and routed service plans
- Required touchpoints tracked as tasks with due dates
- Coverage dashboards (who served, services delivered, timeliness)
- Documented resolution workflows for issues/complaints
Agricultural Recruitment System (ARS)
- Job order intake workflow (requirements, seasonality, dates)
- Candidate referral pipeline (referred → contacted → placed)
- Work-test scheduling/logging as structured events
- Proof of work performed with supervisor validation
Program Evaluation
- Volume and timeliness by AJC, staff role, cohort type
- Conversion funnels (intake → ISP → services → placements)
- Recurring cohort packets for monitoring and grants
- Native evaluation—not a separate project
Staff Enablement
The "people system" behind the service system—Turbine works best when paired with:
KnowledgeOps
Governed SOPs, TEGL guidance, local policy, versioned templates
LearningOps / TurbineLMS
Staff onboarding and refreshers on service delivery and documentation
Managed Assistants
Next best action prompts tied to approved SOPs and templates
Recommended Rollout (Low Disruption)
Map Service Catalog
Map ES/WIOA services into shared taxonomy (statewide baseline + local variants)
Configure Pathways
Configure templates per service type and engagement level
Pilot & Scale
Pilot in 1-2 AJCs, then scale by cloning templates
Automate Reporting
Add automated exports once capture is stable (avoid automating bad data)
Ready to modernize workforce service delivery?
Tell us which deliverable matters most—PIRL readiness, MSFW coverage, ARS recruitment visibility, or AJC service effectiveness—and we'll outline the exact workflow set for your use case.